Benefit Management System
A single platform replacing a fragmented, multi-tool process, built to automate, secure, and speed up the entire workflow.
Process Automation
Internal Tooling
Legacy System Migration
Team Leadership
Client:
UmivaleActiva
Design Team:
6 Designers
My Role:
Lead Product Designer (Hands-On)
STATUS:
Live and in production
TIMELINE:
1 year
Automating a process that used to live across spreadsheets, emails, paper, and a legacy app.
This project was the starting point of a company-wide initiative to modernize the organization's entire management system. Over the course of a year, the team replaced a process built on spreadsheets, emails, and a legacy app with a single automated platform.
The main challenge wasn't just designing new screens; it was redesigning how an entire process worked, while keeping it usable for the people who depend on it every day.
What this project involved
A system built under real-world constraints, not a textbook process.
This was one of the first projects to bring a structured UX/UI process into an organization with little prior design culture. Combined with limited time, there was no room for a dedicated research or ideation phase, screens were designed directly, in parallel with discovery and development, which was a major challenge in itself.
Despite that, the design team adapted fast, carving out a path for UX/UI practices as we went. The result automated a large part of the process, made case management faster and more secure, and unified a system that used to live scattered across multiple tools, which used to mean lost data, security gaps, and constant manual work.
Want to know more about this project and the process behind it? Get in touch, I'd love to tell you more.
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